Shipping Information

How long is the delivery time?
The delivery time consists of two phases:

Processing time
Within 1–3 business days after placing your order, it will be checked, approved, and packaged. The parcel is then prepared for shipping.

Delivery time
Australia: 6–12 business days
Shipping is carried out by Australia Post, the leading postal and courier service in Australia.
All delivery times do not include potential customs delays. During high-demand periods such as Christmas, Black Friday, and New Year, delivery may take longer.

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What does shipping cost?
We offer free premium shipping. This includes insurance in the event of theft, loss, or damage to the parcel.

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Where is my package?
Once the order has been shipped, the customer will receive an email with a tracking number.
The order can be tracked here: [Insert tracking link to your website]
For logistical reasons, the order may be delivered in multiple partial shipments.

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My tracking number does not work
It may take up to 5 business days for the tracking to be updated.
If no information is available even after several days, please contact our customer service team.